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Industry
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Sector
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Scope / Activities
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Worldwide Banking Enterprise
(>100K staff)
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IT Operations
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Re-design of the process management organisation and process documentation:
- Conception, selection and implementation of the methodology for process documentation and the BPM tool
- Introduction of the process management organisation
- Initial design of the processes
- Continuous process documentation maintenance
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Worldwide Banking Enterprise
(>100K staff)
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Critical Audit Issue
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- For a world wide large scale critical audit issue program provide the central process documentation service
- Ensure homogeneous, comparable and audit relevant process documentation is provided over all program streams globally
- Deal as focal point excellence center for all process management related issues
- Provide all process modeling, process analysis, process simulation, process reporting and KPI management work to the program
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Worldwide Banking Enterprise
(>100K staff)
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IT Operations
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Support of the worldwide ITIL V3 service transition processes roll-out:
- Development of process guidelines and templates
- Setting up the process architecture and process organisation
- Process design and documentation for release management, deployment management, change management, access management, operational testing, test environment services, service transition and planning processes including quality gate processes
- Planning, monitoring of progress, reporting and risk management
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International Service Provider for business processes
(8K staff)
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Securities Processing -Implementation Withholding Tax
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- Analysis of ARIS- and ProSOX processes to modify
- Specification and implementation of necessary process adjustments
- Review and adjustment of reporting system with regard to changed or new requirements
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Worldwide Banking Enterprise
(80K staff)
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IT Department
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Design and implementation of the process management organisation incl. the process management system
- Development of the modelling conventions, role models, models for process levels and task matrices
- Selection of the BPM tool
- Performance of workshops and interviews for analysing and modelling IT processes
- Design of the target processes based on results of weak point analysis
- Process Management training of employees and the IT management
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Pharmaceutical and Chemical Company Group
(80K staff)
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Company wide
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- Support the design and implementation of the company wide buiness process management organisation
- Design and implement the Modelling conventions
- BPM service catalog
- BPM guideline
Process governance
- Management of the global company wide BPM tool evaluation
- Support the design of the enterprise process map
- Support process optimization projects
- Support process modeling and optimization initiatives
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Pharmaceutical and Chemical Company Group
(80K staff)
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Department wide
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- Support the implementation of the buiness process management organisation within one local department (1.000 FTE)
- Support the design of the departments business process map
- Support process modeling projects
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Global Software Group
(60K staff)
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Software Development
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- Conception of ITIL V3 service management processes
- Development and implementation of the process management organisation
- Evaluation and development of the event process chains for service delivery and service support
- Modelling of the functions, data and organisational process models
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